Return Policy

Customized Products Return Policy

At The Crafty B Company, we take pride in creating unique and personalized products that meet your individual preferences. Our customized items are crafted with care and attention to detail to ensure your satisfaction. However, we understand that circumstances may arise where you may need to return a customized product. Please review our Customized Products Return Policy below:

1. Eligibility for Returns:

  • We accept returns for customized products only if there is a defect in materials or workmanship.
  • Personalized items with errors caused by The Crafty B Company will be eligible for return or replacement.
  • Changes or modifications to the design after the order has been placed cannot be accommodated.

2. Defective or Damaged Items:

  • If you receive a customized product that is defective or damaged, please contact us within seven (7) days of receiving the item.
  • Provide clear photographs of the defect or damage for our assessment.
  • The Crafty B Company will review the case and, if the issue is verified, we will offer a replacement or a refund.
  • Customers will be responsible for shipping the product back to The Crafty B Company for the replacement or refund with shipping covered by The Crafty B Company. Reimbursement will be sent when proof of shipping costs is shared via a picture of receipt. Reimbursement will be given when The Crafty B Company receives the product.

3. Incorrect Personalization:

  • If the customized product you receive does not match the specifications provided during the order process, please contact us within seven (7) days of receiving the item.
  • Provide photographs illustrating the discrepancy between the order details and the received product.
  • The Crafty B Company will assess the situation, and if the mistake is on our end, we will offer a replacement or a refund.
  • Customers will be responsible for shipping the product back to The Crafty B Company for the replacement or refund with shipping covered by The Crafty B Company. Reimbursement will be sent when proof of shipping costs is shared via a picture of receipt. Reimbursement will be given when The Crafty B Company receives the product.

4. Return Process:

  • Contact The Crafty B Company at craftybcompany@gmail.com to initiate the return process.
  • Clearly explain the reason for the return and provide any necessary supporting documentation.
  • Once your return is approved, we will provide instructions for the return shipment.

5. Return Shipping:

  • The Crafty B Company will be responsible for the cost of return shipping. Proof of shipping costs will need to be sent via email as a picture of the receipt. Reimbursement will be sent once the product is received by The Crafty B Company.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

6. Refund or Replacement:

  • Refunds will be processed within seven (7) days of receiving the returned item, using the original payment method.
  • Replacements will be shipped within seven (7) days of receiving the return.

7. Non-Returnable Items:

  • Due to the personalized nature of customized products, we are unable to accept returns for reasons other than defects, damages, or incorrect personalization.

By placing an order with The Crafty B Company, you agree to abide by this Customized Products Return Policy. If you have any questions or concerns, please contact us at craftybcompany@gmail.com.

Digital Products Non-Return Policy

At The Crafty B Company, we appreciate your understanding of the unique nature of digital products. Unlike physical goods, digital products cannot be returned or exchanged once they have been downloaded, accessed, or delivered. Please carefully review our Digital Products Non-Return Policy below:

1. Nature of Digital Products:

  • Digital products, including but not limited to software, e-books, digital downloads, subscriptions, and access to online content, are intangible goods that are immediately accessible upon purchase.
  • Once a digital product is delivered, it cannot be returned, refunded, or exchanged.

2. Refund Exception:

  • The Crafty B Company will only consider refunds or exchanges in cases where the digital product is proven to be defective or unusable.
  • Customers must report any issues with the digital product within seven (7) days of purchase, providing detailed information about the problem.

3. Reporting Defective Digital Products:

  • To report a defective digital product, please contact us at craftybcompany@gmail.com.
  • Clearly describe the issue and provide any relevant information or documentation that supports your claim.
  • The Crafty B Company will investigate the matter and determine whether a refund or replacement is warranted.

4. Unauthorized Use or Sharing:

  • Customers are responsible for the secure use and protection of their digital products.
  • Unauthorized sharing, distribution, or reproduction of digital products is strictly prohibited and may result in the revocation of access without refund.

5. Terms of Use:

  • By purchasing and downloading our digital products, you agree to adhere to the terms of use outlined in our Return Policy.

6. Non-Refundable Circumstances:

  • Refunds will not be issued for reasons such as change of mind, dissatisfaction with the content, or compatibility issues that were outlined in the product description.

We appreciate your understanding of the limitations associated with digital products. If you have any questions or concerns, please contact us at craftybcompany@gmail.com.

Non-Customized Products Return Policy

At The Crafty B Company, we strive to provide you with high-quality products and a positive shopping experience. Please take a moment to review our Non-Customized Products Return Policy below to understand the terms and conditions associated with returns:

1. Eligibility for Returns:

  • We accept returns for physical items within seven (7) days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Initiating a Return:

  • To initiate a return, please contact us at craftybcompany@gmail.com.
  • Clearly state the reason for the return and provide your order number for reference.

3. Return Authorization:

  • The Crafty B Company will investigate all return requests to determine whether a refund or replacement is warranted.
  • Once a refund or return is approved and initiated, customers will be responsible for shipping the product back to The Crafty B Company. Upon receipt of the product, The Crafty B Company will initiate the refund of funds.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on the part of The Crafty B Company or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

5. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us within seven (7) days of receiving the product.
  • Provide clear photographs of the defect or error for our assessment.
  • The Crafty B Company will review the case, and if the issue is verified, we will offer a replacement or a refund, including return shipping costs.

6. Refund or Exchange:

  • Refunds will be processed within seven (7) days of receiving the returned item, using the original payment method.
  • Exchanges will be shipped within seven (7) days of receiving the return.

7. Non-Returnable Items:

  • Certain items may be non-returnable due to customization or digital products.

We appreciate your cooperation in adhering to our return policy. If you have any questions or concerns, please contact us at craftybcompany@gmail.com.